When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. ↩īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I reviewed all of the emails from the customer, however didn't receive any pictures of the areas she is concerned with. I will not close this case until the issues have been resolved Thank you Nancy sent pictures to me yesterday and I will review that information. Nancy and I have been communicating via email. I also try to contact Debi ******* two more times and still no response I have already forwarded all pictures and over 40 emails. (The consumer indicated he/she DID NOT accept the response from the business.) We will try our best to get this taken care of. Can you please send me pictures and email documentation? My email address is ***********************. I am having a difficult time getting information from the independently owned company. I have 4 children and they will have children I would not recommend they purchase from a different company. They only care about the purchase and then do not even try to accommodate the existing customers. I would recommend people look for different play systems that truly keep away bees and that actually stand by their play systems for repair and services. I am now facing another season that the playground will not be used because of the customer service issues with this company. I started this endeavor almost 2 years ago. As it has been a very long time that is turning out to be impossible.

They did not want to do that because they said a lot of the pieces were to expensive to replace an I will want exercise my warrant instead and should find the proof of purchase through other means e.g. That is fine I asked to have someone come out and evaluate the fixes for a price. They won't let me exercise the warranty without it. We have called to try to exercise the warranty but my original receipt has faded. The system has aged it has been properly taken care of but a lot of the wood along the bottom has deteriorated and plastic coating on the metal parts has molded. My kids were terrified of them and it would take them weeks to start using it again. I just learned to deal with the bees each year even though it guaranteed against the wood from having bee issues.

Hi I purchased my rainbow castle st in 2009.

Rainbow play systems inc